Cancellation & Refund Policy
Last updated: 7 August 2026
This policy explains how cancellations, recurring membership payments and refunds work for SheLifts memberships.
1. 7-day free trial
New eligible members receive a 7-day free trial before the first R365 monthly membership payment is processed.
A refundable R1 verification charge may be used when starting the trial to authenticate the payment method.
If you cancel your subscription before the end of the 7-day free trial, you will not be charged the R365 monthly membership fee.
2. Monthly membership
After the free trial, the SheLifts membership automatically continues at:
R365 per month
The membership renews monthly unless cancelled.
3. Cancelling your membership
You may cancel your membership at any time.
If you cancel after your monthly R365 payment has already been processed:
- no further monthly payment will be taken after cancellation;
- you will retain access to SheLifts until the end of the membership period you have already paid for; and
- your Everfit membership access may be archived once that paid period ends.
Cancellation does not remove access immediately if you have already paid for the current membership period.
4. Refunds
Membership fees that have already been processed are generally non-refundable once the relevant membership period has begun, except where a refund is required by applicable law or where SheLifts determines that a refund is appropriate in the circumstances.
Examples where a refund request may be reviewed include:
- an incorrect duplicate payment;
- an amount charged in error;
- a confirmed technical or billing issue;
- or another circumstance where a refund is required under applicable consumer law.
Submitting a refund request does not guarantee that a refund will be approved.
5. Failed or unsuccessful payments
If a recurring payment fails, SheLifts may suspend or remove membership access until the payment issue is resolved.
6. Refund processing
Where a refund is approved, it will generally be returned through the original payment method using Paystack.
Processing times may depend on Paystack, the customer’s bank and the payment method used.
7. How to cancel
Members may cancel using the subscription management functionality provided through Paystack or by contacting SheLifts for assistance.
Please cancel before your next scheduled billing date if you do not want another monthly payment to be processed.
8. Statutory rights
Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection legislation.
9. Contact
For cancellation, billing or refund assistance, contact:
SheLifts
Email: Admin@sheliftsapp.com